Norris is an Iowa insider who spent two years working for President Barack Obama in Iowa and was instrumental in both his Democratic caucus and general election victories there. After the campaign, she was named chief of staff for Michelle Obama. She returned to Washington, where she began her career as a congressional staffer before moving to the White House to work for Al Gore. Norris worked closely with Michelle Obama as she decided what issues to tackle at the beginning of her husband's administration. The First Lady made issues surrounding working families and military families her top priority and also focused on promoting healthy food. Norris left the East Wing in June 2009 to take a position as senior adviser to the Corporation for National and Community Service. Longtime Obama friend Susan Sher replaced her as the First Lady's chief of staff.